Managing Your Billing and Account
This article explains how to manage your invoices, update payment details, and understand your billing cycle on Cloud679.
Viewing Your Invoices
- Log into signup.cloud679.com
- Click Billing in the top menu
- Click Invoices
- You will see all your past and current invoices
- Click any invoice to view or download it
Paying an Invoice
- Go to Billing → Invoices
- Find the unpaid invoice
- Click Pay Now
- Select your payment method and complete the payment
⚠ Important: Services may be suspended if invoices are not paid by the due date. If you are experiencing payment difficulties, contact us before the due date at support@kastel.com.fj.
Billing Cycles
| Billing Cycle | Description |
|---|---|
| Quarterly | Billed every 3 months. First invoice is pro-rated from your signup date to the end of the quarter. |
| Annually | Billed once per year. Discounted rate compared to quarterly billing. |
Updating Your Contact Details
- Log into signup.cloud679.com
- Click your name in the top-right corner
- Click Edit Account Details
- Update your details and click Save Changes
Changing Your Password
- Click your name in the top-right corner
- Click Change Password
- Enter your current password and your new password
- Click Save Changes
Cancelling a Service
To cancel a Cloud679 service, please contact us at support@kastel.com.fj at least 30 days before your next renewal date. Please note:
- All data on your VMs will be permanently deleted upon cancellation
- We recommend taking a backup before requesting cancellation
- Refunds are not available for partially used billing periods
Billing Questions
For any billing enquiries, contact us at support@kastel.com.fj with your account email and invoice number.
