Network Troubleshooting - My VM has No Internet Print

Troubleshooting — VM Has No Internet Access

If your VM is running but cannot connect to the internet, follow these steps to diagnose and resolve the issue.

Step 1 — Check if the VM is Running

1. Log into manage.cloud679.com
2. Go to your VDC → Virtual Machines
3. Check the status of your VM — it should show Running
4. If it shows Stopped or Error, start the VM first

Step 2 — Check if a Network Interface is Attached

1. Click on your VM
2. Go to Hardware or Network tab
3. Confirm there is a network interface attached to Public Network
4. If no network interface is listed, add one — see How to Deploy a VM from a Template for instructions

Step 3 — Check if the Network Interface is Connected

A network interface can be physically present but "disconnected" (like unplugging a network cable). Check:

1. In the Hardware tab, look at your network device
2. Confirm it shows as Connected (not Disconnected)
3. If it shows Disconnected, edit the network device and toggle it to Connected

Step 4 — Check if an IP Address was Assigned

Log into your VM via the browser console and check the IP configuration:

Linux:

ip addr show
ip route show

You should see a public IP address assigned to your network interface and a default route.

Windows:

ipconfig /all

You should see a public IP address and default gateway.

Step 5 — Test Connectivity

Linux:

ping 8.8.8.8
curl -I https://google.com

Windows:

ping 8.8.8.8
Test-NetConnection google.com -Port 80

Common Issues and Fixes

Linux — Restart Networking

sudo systemctl restart networking
# or for Ubuntu/Debian:
sudo netplan apply

Still Having Issues?

If the above steps do not resolve your issue, contact Cloud679 support:

• Email: support@kastel.com.fj
• Include your VM name, VDC name, and the output of the ping and ipconfig/ip addr commands